Terms of Service.
The agreement between you and Verstavo Technologies LLC. Plain where it can be, precise where it has to be.
These Terms of Service (the “Terms”) are a binding agreement between you and Verstavo Technologies LLC (“Verstavo”, “we”, “us”), and they govern your access to and use of the Verstavo CRE Intelligence Platform, our websites, reports, APIs and related services (together, the “Service”). By creating an account, accepting these Terms in the application, or using the Service, you agree to them. If you are agreeing on behalf of a company or other organization, you represent that you have authority to bind it, and “you” means that organization.
Our handling of personal information is described in the Privacy Policy, which forms part of these Terms.
1. Informational Purposes Only
The Service is provided for general informational and analytical purposes only. It is not, and does not purport to be, investment advice, financial advice, legal advice, tax advice, accounting advice, appraisal, or a recommendation to buy, sell, or hold any security, loan, or financial instrument. Nothing in the Service is a solicitation or offer to enter into any transaction. Verstavo is not a fiduciary, a registered investment adviser, a broker, a rating agency, or an appraiser, and no advisory relationship is created by your use of the Service.
2. No Warranty of Accuracy
Data in the Service is aggregated from third-party sources including, but not limited to, SEC EDGAR ABS-EE and periodic filings, FDIC Call Reports, agency and GSE disclosure, federal statistical series, court and bankruptcy filings, state WARN notices, county property records, and our own parsing of public disclosures. While we take reasonable care to ingest and present this data accurately, Verstavo makes no representation or warranty, express or implied, as to the accuracy, completeness, timeliness, or reliability of any data, score, signal, forecast, or other content in the Service.
Stress scores, maturity calendars, watchlists, alerts, exit and take-out analyses, and forecasts are proprietary derived estimates. They are not independent ratings, appraisals, or audited financial reporting, and they are not a substitute for any of those.
3. Your Responsibility & Independent Verification
Any decision you make — investment, lending, underwriting, valuation, servicing, litigation, asset-management or otherwise — is your own. You agree to independently verify all material data points against original source documents before relying on them for any purpose. Where the Service shows a citation or an as-of date, that is provided so you can perform exactly that check.
4. Accounts & Security
You must provide accurate registration information and keep it current. You are responsible for safeguarding your credentials and for all activity under your account. An account is for one named individual — do not share credentials or let another person use your seat. Multi-factor authentication is available and we recommend enabling it. Tell us promptly at support@verstavo.com if you believe your account has been compromised.
5. Organizations, Seats & Roles
The Service is organized around firms and the groups (desks) within them. A subscription entitles a stated number of seats, and each seat is one individual. Whoever administers your firm can invite and remove members, assign roles that determine what each member may read and change, and see the firm’s membership and billing state. If you join a firm’s workspace, that firm’s administrators control your access to it and may remove it at any time. Data you put into a firm’s workspace belongs to that firm, not to you personally.
6. Free Trial
We offer a 30-day free trial with no card required. Nothing is charged at the end of it: the account simply drops to the free view unless you choose a plan. Trials are for evaluation, one per organization, and we may modify or withdraw a trial offer at any time.
7. Subscriptions, Billing & Renewal
Paid plans are sold as recurring subscriptions billed in advance for the subscription period you select. Subscriptions renew automatically at the end of each period at the then-current price, until cancelled. Payments are processed by Stripe; we do not store your full card details. You authorize us and Stripe to charge your payment method for each renewal and for any plan change you make.
Fees are exclusive of taxes, which you are responsible for. If a payment fails we may retry it, and we may suspend paid access until it clears. We may change prices, but a change takes effect at your next renewal, not mid-period, and we will give you notice by email or in the application before it does.
8. Cancellation & Refunds
You may cancel at any time, yourself, from the billing portal reached through Settings or the plans page. No email is required and nobody will try to talk you out of it. Access then runs to the end of the period you have already paid for, not to the moment you cancel, and your books, tapes and saved work stay where they are.
Fees already paid are non-refundable, in whole or in part, including for partial periods and for periods during which you did not use the Service. This is why the free trial exists: evaluate the Service before you pay for it. Nothing here limits any refund right you have under applicable law that cannot be waived.
9. Your Content
Loan tapes, portfolios, notes, assumptions and other material you upload or create in the Service (“Your Content”) remain yours. We claim no ownership of them.
You grant us a limited, non-exclusive licence to host, store, process, transmit and display Your Content solely to operate and support the Service for you — for example, to compute the analytics you asked for, to back up the database, and to help you when you open a support ticket. That licence exists to run the product and for nothing else.
Specifically: we do not sell Your Content, we do not share it with other customers, and we do not use it to train machine-learning models. Your Content is never sent to a language model. The portfolio read-outs are computed rather than generated, which is why they can name your assets. What we hold, how it is encrypted and who can reach it is set out on our security page.
You are responsible for having the right to put Your Content into the Service, and for complying with any confidentiality obligation you owe to a third party in respect of it. Ask us and we will return your book in the format you loaded it. Closing your account deletes Your Content; deletion is not instantaneous and residual copies may persist in backups for a limited period before being overwritten.
10. Our Content & Intellectual Property
The Service, and everything in it other than Your Content — the software, the refined datasets, the scores and models, the written analysis, and the Verstavo name and marks — is owned by Verstavo or its licensors and is protected by intellectual property law. Subject to these Terms and to your paying the applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service, and to use its outputs, for your own internal business purposes.
Reports, screens, alerts and other outputs generated for your account are for that internal use. You may show them to your investors, lenders, auditors and advisers in the ordinary course of your business. You may not redistribute, resell, republish, or make available to any third party bulk extracts of Service data without our prior written consent.
11. Acceptable Use
You agree not to:
- scrape, crawl, or use automated means to extract data from the Service, except through an interface we provide for that purpose;
- circumvent or attempt to circumvent access controls, rate limits, seat limits, or tier entitlements;
- resell, sublicense, or operate a service bureau on the Service, or use it to build a competing product or dataset;
- reverse engineer the Service, or attempt to derive our models or source code, except to the extent applicable law prohibits that restriction;
- upload malicious code, or interfere with the integrity, security or performance of the Service;
- use the Service unlawfully, or in a way that infringes another person’s rights.
12. Third-Party Sources & Services
The Service depends on third-party sources and providers, including public and regulatory data sources and the vendors listed in our Privacy Policy. We do not control them. Third-party data is subject to the terms of its source, and a source changing, restricting or withdrawing its data may change what the Service can show. The Service may link to third-party sites; we are not responsible for them.
13. Availability
We work to keep the Service available and we will try to schedule disruptive maintenance considerately, but we do not commit to any particular level of uptime, and the Service is provided on an “AS IS” and “AS AVAILABLE” basis. We may modify, add or remove features. If we discontinue a paid feature materially relied on by your plan, you may cancel under §8.
14. Suspension & Termination
You may stop using the Service at any time and cancel under §8. We may suspend or terminate your access if you materially breach these Terms, if your payment fails and remains unresolved, if we are required to by law, or if your use poses a security or legal risk to us or to another customer. Where it is reasonable to do so, we will tell you first and give you a chance to fix the problem. On termination your licence to the Service ends; §§2, 3, 9 (as to ownership), 10, 15, 16, 17, 19 and 20 survive.
15. Disclaimer of Warranties
To the maximum extent permitted by law, all warranties, express or implied, are disclaimed, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranty arising out of course of dealing or trade usage. We do not warrant that the Service will be uninterrupted, error-free, or that any score, signal or forecast will prove accurate.
16. Limitation of Liability
To the maximum extent permitted by law, Verstavo Technologies LLC, its officers, members, employees, contractors and licensors shall not be liable for any indirect, incidental, consequential, special, punitive or exemplary damages — including lost profits, lost data, business interruption, missed opportunities, or losses arising from reliance on the Service — even if advised of the possibility of such damages.
Our total aggregate liability arising out of or relating to these Terms or the Service will not exceed the amounts you paid us for the Service in the twelve (12) months before the event giving rise to the claim, or one hundred U.S. dollars ($100) if you have paid us nothing. These limits apply regardless of the theory of liability and even if a limited remedy fails of its essential purpose. Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.
17. Indemnity
You will indemnify and hold harmless Verstavo and its officers, members, employees and contractors from any third-party claim, and any resulting loss, arising out of Your Content, your use of the Service in breach of these Terms, or your violation of law or of another person’s rights.
18. Changes to These Terms
We may update these Terms. Each version carries a version number and an effective date at the top of this document. If we make a material change, we will ask you to accept the new version the next time you sign in, and we will tell you what changed. Non-material changes take effect when published. If you do not accept a new version, your remedy is to stop using the Service and cancel under §8.
19. Governing Law, Arbitration & Class Waiver
These Terms, and any dispute arising out of or relating to them or the Service, are governed by the laws of the State of California, without regard to its conflict-of-laws principles.
Please read this paragraph carefully — it affects how disputes are resolved. Except for claims for injunctive relief relating to intellectual property or unauthorized access, you and Verstavo agree that any dispute will be resolved by final and binding arbitration, administered by JAMS under its Streamlined Arbitration Rules, before one arbitrator, seated in San Francisco County, California (or conducted remotely, at your election). Judgment on the award may be entered in any court of competent jurisdiction. Either of us may bring an individual claim in small-claims court instead.
Class waiver. Disputes will be brought only in an individual capacity. You and Verstavo each waive any right to bring or participate in a class, collective, or representative action. If this class waiver is held unenforceable as to a particular claim, that claim proceeds in court and the rest of this section still applies to all other claims.
Your right to opt out. You may reject this arbitration and class-waiver section by emailing support@verstavo.com with the subject “Arbitration Opt-Out” and your account email, within 30 days of first accepting these Terms. Opting out affects nothing else in these Terms and will not affect your account in any way.
20. General
These Terms, with the Privacy Policy and any order form or written agreement we sign with you, are the entire agreement between us about the Service and supersede any prior version, including the Terms of Use & Liability Waiver previously presented in the application. If a specific written agreement between us conflicts with these Terms, that agreement controls.
You may not assign these Terms without our written consent; we may assign them to an affiliate or in connection with a merger or sale of assets. If any provision is held unenforceable, the rest remains in force. Our not enforcing a provision is not a waiver of it. Neither party is liable for delay caused by events beyond its reasonable control. Nothing in these Terms creates a partnership, agency, or employment relationship.
Notices to you may be sent to the email on your account or shown in the application. Notices to us should go to support@verstavo.com.